Questions happen, and we’re happy to answer them all. If you don’t find your question in this list, please contact us.
We don’t just chase heat — we build layers of flavor with real ingredients. Our hot sauces aren’t mass-produce. Every sauce gets the same small-batch love, ensuring better consistency, freshness, and flavor intensity. The way nature (and otters) intended.
And of course, every bottle helps protect otters and their wild habitats.
Yes! Every hot sauce is made with 100% natural ingredients — no artificial flavors, colors, preservatives or unpronounceable ingredients.
Levels of spice can be different for everyone. We get it! For that reason, we only use 3 categories to identify heat: mild, hot and extremely hot. Mild is represented with one or two pepper on the bottle, hot is represented with three to four peppers on the bottle. Extremely hot is represented with five peppers.
We tried to describe every sauce as good as we can so you don’t get any surprise with the level of spice.
Make sure to follow the ‘best before’ date on the bottle. We recommend storing in the fridge for more freshness!
Smokin’ Otter is a very small company. It is only two of us making magic, so we currently only sell online.
We take pride in crafting delicious, high-quality hot sauces. Because our products are food items, we are unable to accept returns or exchanges for health and safety reasons.
However, if your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery. We’re happy to replace any damaged or incorrect items — just send us a photo of the sauce, a small description of your claim and your order number, and we’ll make it right!
Thank you for understanding and for supporting small-batch, handcrafted flavors.
Great question! We have two hot sauces categorized as extremely hot: River of Regret and Fur on Fire. But based on experience, we truly believe River of Regret will make you sweat more.
Alexandra, COO of Smokin’ Otter, is the best person to answer this question:
“I’m not into spicy either, but I promise you that our Otterly Mild is a great way to start. Definitely, my favorite “hot” sauce.”
Yes. We recommend refrigerating after opening to maintain the freshest flavor.
We currently ship to all 50 U.S. states. We hope to expand internationally soon — stay tuned!
If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery. We’re happy to replace any damaged or incorrect items — just send us a photo of the damaged hot sauce, a small description of your claim and your order number, and we’ll make it right!
Absolutely! Enjoy free shipping on all orders over $70. Happy shopping!
Our t-shirts are made with 100% organic cotton.
The hat is made with 100% cotton.
Some orders may ship in two separate packages if items are fulfilled from different storage facilities.
No worries, you’ll receive a notification for each shipment to keep you updated.
We talk a little about this in our “About Us Page“. But in general, one of our founder grew up by a lake and really loved to see the otters hanging around close to his house.
We donate 1% of our sales to support organizations working to protect otters and their natural habitats.
Follow the otter! We will add a whole lot of information related to our donations soon.
We donate 1% of our profits to support otter conservation — wherever it’s needed most
